COVID-19 safety precautions for face-to-face consultations that we need to take.

The following measures have been put in place in accordance with public health guidelines. As such, we have made some changes to how we work with patients, we greatly appreciate your cooperation and support in keeping the whole community safe and well. 



1. Please cancel or reschedule your appointment if you feel unwell or have been in contact with someone who is unwell. Standard practice now for all appointments, your osteopath will call you the day before to check on your wellbeing.



2. Please arrive for your appointment at the arranged time and wait outside, the osteopath will greet you at the front door, so you do not have to ring the bell. Unfortunately, we no longer accommodate bikes, scooters, or prams inside the building for hygiene reasons. We also urge you to minimise any items you bring into the clinic, such as laptops and luggage, so we can keep the environment as clean as possible.



3. Only one person can come into the treatment room at a time. If you are bringing your child or baby, only one parent will be able to be present.



4. On arrival we will ask you to take off your shoes and wear a mask. Please bring your own mask, if you can. You will also be asked to wash your hands thoroughly. 



5. The osteopath is required to wear a mask, apron, and sometimes eye protection. Wearing gloves for the osteopath may hamper their delivery of certain parts of the treatment. If they need to treat you without gloves they will ask your consent beforehand, then thoroughly wash their hands. There are certain techniques we are unable to perform due to the production of aerosols, which are the droplets released during forceful exhalation. This will be discussed with you.


6. For your own comfort you are welcome to bring your own clean blanket or clean towel. We are currently unable to provide toys for children, so bring a toy if necessary.



7. Currently, we only see a small number of patients each day and the treatment room is fully disinfected between each appointment. 



8. We no longer accept cash, cheques or card payments within the clinic. You can receive a secure payment link by SMS or an invoice for payment via BACS. 


9. Should you develop symptoms of COVID-19 within 7 days of visiting the clinic, it is vital you contact us immediately so that we can safeguard both clinicians and the public.